Check out our FAQs or get in touch with us if you have a question we can answer. One of our team members will get back to you as soon as possible.

Van Format HQ, County Durham, UK

Telephone: 07414981085

Email: Hello@VanFormat.co.uk

Find answers to your questions here

FAQs

How long will my order take to reach me?

From dispatch, delivery normally takes 1-5 business days for UK addresses. We endeavour to notify you of up-to-date lead times for products on our product pages. If you have a query regarding lead times of a specific product please get in touch.

I’ve made an error on my order. Can I change it?

We process our orders for production on the day they are received. Please contact us at your earliest opportunity and we will try our best to resolve your issue.

Do you ship internationally?

We are able to ship internationally. Please use our Contact form to arrange your products and shipping with us directly.

I have an idea for a custom product. Can you help?

We would love to hear your ideas and bring your designs to life. We have specialist design software and access to industry-leading equipment meaning we can fabricate nearly everything you can imagine. Get in touch with us via our Contact form.

Can I return products?

Please check our returns policy in the footer for full details.